New CARE Program Will Answer Des Moines Metro Des Moines Mental Health Crisis Calls

Des Moines police are expanding their partnership with Broadlawns Medical Center to form CARE for mental health crisis calls. This CARE program is expected to start in July and will increase the number of mental health counselors able to provide emergency counseling. The service currently operates from 6 a.m. to midnight, but once the CARE program goes live, they aim to have a 24/7 response to mental health crisis calls. The CARE team will be able to answer calls without the police. “If there is no lethal danger, if there are mysterious suicide conversations, we will set it up with Chai Kerr who will respond twice without officers,” says Dawn Marie Hooker of Broadlawns Crisis Response Team. Hooker says this will help them respond with younger children. The CARE team has two people dedicated to helping those under 18, Peggy Hubert of NAMI Iowa says mental health crisis counselors who can talk to children are a top priority. “Certainly any case involving a child we know is much better not to have CARE staff will be trained in how to mitigate situations from start to finish,” Hubert said. In the case of sending or a care team, in a pediatric or ambulatory crisis – everyone has the same knowledge. “This is a better use of our resources collectively,” Hubert said, “and it’s also much better for the person being answered.” Having a behavioral health crisis Call 988 and chat with a mental health counselor. If necessary, a mental health counselor will appear in person without the police. You can learn more about 988 Suicide and Crisis Lifeline here.More addresses:

Des Moines police are expanding their partnership with Broadlawns Medical Center to form CARE for mental health crisis calls.

This CARE program is expected to start in July and will increase the number of mental health counselors able to provide emergency counseling.

The service currently operates from 6 a.m. to midnight, but once the CARE program goes live, they aim to have a 24/7 response to calls for mental health crises.

The CARE team will be able to answer calls without the police.

“If there is no lethal danger, if there are mysterious suicide conversations, we will set it up with Chai Kerr who will respond twice without officers,” says Dawn Marie Hooker of Broadlawns Crisis Response Team.

Hooker says this will help them respond with younger children. The CARE team has two dedicated people to assist those under the age of 18.

Peggy Huppert of NAMI Iowa says mental health crisis counselors who can talk to children are a top priority.

“Certainly, in any case involving a child, we know that it is much better not to have a badge on your uniform and to have a weapon,” Hubert said.

CARE staff will be trained on how to mitigate situations from start to finish.

“Everyone is trained the same way,” Hooker said. “Everyone knows how to handle situations whether they’re prepared or a care team, in child crises or mobile crises – everyone has the same knowledge.”

Des Moines Police say the CARE program is about connecting people to the right resources quickly.

Huppert adds more professional mental health counselors, the response is perfect for all parties involved.

“This is a better use of our resources collectively, and it’s also much better for the person being answered,” Hubert said.

On July 16, a new national mental health crisis call line will be available. Anyone experiencing a behavioral health crisis can call 988 and chat with a mental health counselor. If necessary, a mental health counselor will appear in person without the police. You can learn more about Lifeline 988 Suicide and Crisis over here.

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