Register after purchase
Q: I bought my Fountain Pass, what do I do now?
a: *Follow the following steps.
Step 1: Download the MLB Ballpark app
- Download the MLB Ballpark app on your iPhone or Android phone and sign in with the MLB.com account information used at the time of purchase. If you already have the app, make sure you download the latest version and stay updated throughout the season. Download now
Step 2: Verify your account
- Click on the profile icon gear from the top left corner of the Home tab
- Click on “My MLB Account Emails”
- Press “Send/Resend”
- A verification email will be sent to the requested email address. Click on the link in the email to allow access to your tickets in the MLB Ballpark app
Q: How do I upgrade my seats?
a: Once at Kauffman Stadium, upgrade your seat(s) via the MLB Ballpark app within an hour of the first stadium
Q: What phones are supported?
a: Fountain Pass is supported on iPhone, iPod Touch, and Android phones. You must also download the MLB Ballpark app to use the Fountain Pass.
Note – iOS requires iOS 14.0 and later. Requires Android 8.0 and later. iPod Touch must be 7th generation.
Q: Why do I need to use an iPhone, iPod Touch, or Android phone?
a: Fountain Pass is a mobile-only program integrated with the MLB Ballpark app. There are no printed tickets. Entry to Kauffman Stadium will be managed through the app.
Q: Can I buy the card if I don’t have an iPhone, ipod touch Or an Android phone?
a: Number only iPhoneiPod touch And Android devices are currently supported.
Entering Kaufman Stadium
Q: How do I get to Kaufman Stadium using the Fountain Pass?
a: Your ticket for each game will be accessed exclusively through the MLB Ballpark app starting three hours prior to each game. Download the MLB Ballpark app and sign in with the MLB.com email address and password used while purchasing the Fountain Pass. Scan the ticket barcode(s) from your mobile device to enter Kauffman Stadium at Gate A, B, D or E entrances.
Q: Do I qualify for promotional gifts with my Fountain Pass?
a: yes! With your digital Fountain Pass(s), you can enter the Kauffman Stadium as soon as the gates open and receive the giveaway item at the gate provided you qualify based on giveaway restrictions.
Q: Where can I go with a permanent room ticket?
a: Fountain Pass members enjoy many great destinations available with their lounge ticket. In addition to the signature parking areas on the plaza floors, there are large gathering spots and bars within Kauffman Stadium. Rivals Sports Barwhich is located just behind the right field and is open to all guests on a first come first serve basis. craft and project It is located on the Loge level along the third baseline and is also open to all guests on a first-come-first-served basis. The Miller Lite Fountain Bar is located behind the fountain seating area in Outfield and is open to all guests on a first-come, first-served basis.
Q: Can I sell my card for games that I don’t bring?
a: No, permits are not eligible for resale.
Q: Can I share my card with someone else?
a: yes. Fountain passes can be forwarded to other fans starting 3 hours prior to the relevant event. Recipients will also need to access and scan their tickets via the MLB Ballpark app.
Q: What happens if the game rains?
a: If a game is postponed, your Fountain Pass is only valid for the rescheduled game.
Automatic renewal of permits
Q: How do I renew my entry permit to the fountain for the following month?
a: When you purchase a Fountain Pass, you will choose to automatically renew your Fountain Pass every month. You will be charged $29.99 on a monthly basis during the regular season of 2022. Fees will be processed for the months of July, August and September. Subscription must be canceled on or before the 20th of any calendar month.
Q: How can I opt out of renewing the entry permit to the fountain?
a: To cancel your Fountain Pass, you must notify our ticketing service personnel by completing it Who is this.
Q: When can I unsubscribe from my Fountain Pass?
a: You can unsubscribe from a Fountain Pass at any time. must complete Who is this With your cancellation request on or before the 20th of each month in order to cancel your Fountain Pass as of the last day of the same calendar month. Any cancellation request made after the 20th of each month will result in the cancellation of your Fountain Pass as of the last match of the following calendar month.
Digital barcode images of the ticket
Note that the ticket barcode(s) on digital tickets may not update automatically if the application is open three (3) hours prior to the first show. You can update the ticket on your screen with a simple swipe down. This should update and fill in the ticket barcode, as long as it is within 3 hours of playing time.
The Fountain Pass can be forwarded to friends and family via the MLB Ballpark app. Passes can be forwarded starting 3 hours before the event start time. Recipients will also need to access and scan their tickets via the MLB Ballpark app.